Help & FAQ
1. How do I determine what size hat fits my head?
Please measure carefully, with a helper, following instructions on my hat sizing page. Use a cloth tape that is in good shape, not old & stretched. Use the centimeter scale. If your measurement is between 2 sizes, always chose the larger size.
2. Your hats have been worn by Working Cowboys. Do you sanitize them before they are sold?
Yes. We follow recommendations from the Centers for Disease Control. When we receive our hats, we sanitize them over a period of weeks.
3. Are your hats cleaned before you sell them?
No. If you look at the photo of the hat, it has trail dust on it. I ship it in the condition it was, when I acquired it from the Cowboy. You may clean it yourself, following information on my “Hat Care “page or I can have it cleaned professionally, for a fee, before shipping it.. Contact me BEFORE YOU PURCHASE IT for details via e-mail.
4. How long do your Cowboys wear your hats before you put them up for sale?
We try to get them in a 60 to 90 day aging window, before I acquire them. Much beyond that,
And they become to” Ratty” to deal with.
5. Do you take credit cards?
Yes, we are set up with Pay Pal to accept credit cards.
6. How do you ship so my hat doesn’t get damaged?
We double box, using Stetson & Resistol hat boxes packed in another shipping box.
7. How can I get more information about one of your Cowboys? How can I contact him?
Click on the “Contact Us” Tab at the top of Home Page, for instructions.
8. Where can I find discount codes for your hats?
If discount codes are offered, it will be noted on individual hat pages.
9. What is the free gift you’re offering with every order? It is a humorous 96 page book entitled “Hats and the Cowboys Who wear them” by Texas Bix Bender, covering Hat History, Evolution of Cowboy Hats, Hat rules of Thumb, and includes illustrations and commentary to describe 50 different Cowboy Hat styles.
10. Some Ranches sound pretty cool. How can I contact them to see if they allow visitors or guests? Do they have Web Sites?
I have links to the Ranches that accept guests.
11. You describe texture on some of your hats as “4X Felt”. Can you explain what 4X means?
Stetson created the X system that is now used industry-wide. The number of X’s for a felt hat is determined by the percentages of fur used in making the Cowboy Hat. The 4X & 3X Stetson offer a fur felt durability & sheen that represents Stetson Quality well.
In Straw hats a “Finer Weave” straw hat will carry a higher X rating because it takes Greater Skill, Precision, & Time to craft than a” Wider Weave” straw hat.
12. How do I determine what shipping charges will be?
When you get to our shopping cart page and you provide location, shipping costs appear.
13. Do you ship outside the United States?
We ship to any location that USPS Priority Mail will provide insurance for.
14. If I don’t like the Hat can I return it.
No. Check out our “Return Policy” Tab
15. Are your Hats “Old” as in “Vintage”? When were they first manufactured?
The dictionary defines Vintage, when used as an adjective, in the following way: 1. Of or relating to a vintage. 2. Characterized by excellence, maturity, & enduring appeal; classic. 3. Aged or outmoded. 4a. of the best. 4b. of the most distinctive.
We use the word Vintage as an adjective to describe our Hats, and I think we meet the criteria described above perfectly, Vintage is not necessarily Old. Although our hat lifespan is less than a year, we describe them as Vintage, because of all the miles and time our Cowboys have racked up, owning & wearing them in their daily pursuits.
16. Do you ship C.O.D.?
No
17. There are several hat vendors on the internet that offer “vintage” cowboy hats. What sets your hats apart from the others?
We give you the opportunity to own a “True Vintage Cowboy Hat”, with an Authenticity Guarantee that it was owned & worn by a Workin Cowboy. You are provided with Photos & a printed biography of the Cowboy & the Ranch described.
